What AI automation for ecommerce takes off your plate
- Re-typing orders. Each order is copied from the store to a fulfilment sheet, a courier booking and the accounts. Every copy is a chance for a wrong address or quantity.
- “Where is my order?”. A large share of support messages ask for an order status that already exists in your system.
- Stock that is out of date. Stock is updated by hand across the store, marketplaces and the warehouse sheet, so items oversell or sit hidden.
- Abandoned carts and missing reviews. Reminders and review requests are sent in batches when someone has time, long after the moment has passed.
What we build
| Automation | What it does | Service |
|---|---|---|
| Order-to-fulfilment workflows | A paid order creates the fulfilment row, books the courier, raises the invoice and sends tracking to the customer. | n8n automation services |
| A support chatbot with order lookup | Customers type their order number and get the live status, return policy or size guide without waiting for a person. | AI chatbot development services |
| A returns and refunds agent | Reads return requests, checks them against your policy, approves the clear cases and passes the rest to you with a summary. | AI agent development services |
| Customer follow-up sequences | Cart reminders, review requests and reorder prompts are sent at the right time for each customer. | CRM automation services |
Example: one order, zero typing
A customer pays for two items. The workflow adds the order to the fulfilment sheet, reduces the stock count and creates the invoice in the accounting tool. If either item drops below its reorder level, the owner gets an alert.
When the courier label is created, the customer receives a tracking email. Five days after delivery they are asked for a review. If the customer writes in asking where the parcel is, the chatbot looks up the order and answers with the courier status.
For measured results, read how an e-commerce brand automated its order handling.
How a project runs
- Follow one order (days 1–2). We follow a real order from checkout to delivery and list every manual step and every tool it touches.
- Build and test with test orders (days 3–5). Workflows are built against a copy of your sheet and tested with test orders, including refunds, partial shipments and out-of-stock items.
- Switch over on a quiet day (days 6–7). We go live at a low-traffic time, watch the first real orders with you and stay on call for the follow-up period.
What it costs
A single workflow, such as order-to-fulfilment, is $300–$500 and takes about 7 days. Order handling plus a support chatbot and follow-up messages falls in the Growth package at $800–$1,500. Multi-store or marketplace systems start at $2,000.
Full details are on the AI automation pricing page. For a fixed quote, book a free audit.