What our AI chatbot development services deliver
- Support chatbots. Answers questions about orders, accounts, pricing and how-to steps from your help articles and policies, and says so when it does not know.
- Lead capture chatbots. Greets visitors, answers pre-sale questions, collects contact details and books a call in your calendar.
- WhatsApp and Messenger bots. The same knowledge, available on the channels your customers already use, through the official WhatsApp Business and Meta APIs.
- Human handover. When a customer asks for a person, is upset or raises something outside the rules, the chat moves to your team with the full conversation attached.
- A knowledge base that stays current. The chatbot reads from a source you control, such as a help centre or shared folder. Update the document and the answers update too.
Example: a support chatbot for a software company
A SaaS company’s support team answered the same setup and billing questions many times a day, while harder tickets waited in the queue.
We built a chatbot trained on the company’s help centre and past ticket answers. It now handles the routine questions inside the app, with links to the exact article. If it cannot answer, or the customer asks for a person, it opens a ticket with the conversation and the customer’s account details already filled in.
For measured results from a client project, read the SaaS support chatbot case study.
How the chatbot knows your business
The chatbot does not answer from general knowledge. It searches your own documents for the relevant passage and writes its answer from that, a method called retrieval-augmented generation. We set it to decline politely when your content has no answer, which is the main defence against made-up replies.
Is this right for you?
| A good fit when | Probably not worth it when |
|---|---|
| The same questions arrive every day | Most conversations are complaints or negotiations |
| Correct answers already exist in writing | Nothing about your product or policies is written down |
| Customers contact you outside working hours | You get only a few messages a week |
How a project runs
- Collect the real questions (days 1–3). We review recent chats, emails and tickets to find the questions that come up most, and check that a correct written answer exists for each.
- Build and test the answers (days 4–10). We load your content, set the tone and handover rules, then test the chatbot against the real questions. You review a sheet of its answers before launch.
- Launch and review weekly (days 11–14). The chatbot goes live on one channel first. Each week of the support period we review the questions it could not answer and add what was missing.
What it costs
A chatbot on one channel with handover and a knowledge base falls in our Growth package at $800–$1,500, including 30 days of support and weekly tuning. Chatbots across several channels, or with actions such as order lookups and bookings in your systems, start at $2,000.
AI usage and any WhatsApp conversation fees are billed by those providers. We estimate both from your message volume before you commit.
See what each package includes on the AI automation pricing page, or book a free audit for a fixed quote.